Frequently Asked Questions

Q1: Are you a manufacturer or trading company?

A: We are a professional dental equipment manufacturer integrating R&D, production and global sales.

Q2: What dental products does HOM provide?

A: HOM provides intraoral cameras, dental handpieces, scanner computer, dental carts, dental X-ray machine, sandblasting systems and dental imaging solutions.

Q3: Do you provide OEM and ODM services?

A: Yes, we offer flexible OEM/ODM solutions including logo, design, configuration and packaging customization.

Q4: Can you customize products according to our requirements?

A: Yes, our engineering team can provide customized solutions based on product functions, appearance and market needs.

Q5: What is your MOQ?

A: We support sample orders and small-batch trial orders, with flexible MOQ according to different products.

Q6: How long is your delivery time?

A: Standard orders usually take 7-15 working days, while customized projects depend on specific requirements.

Q7: How do you ensure product quality?

A: We apply strict quality control throughout production, including incoming inspection, process inspection and final testing.

Q8: What certifications do HOM products have?

A: Our products comply with international standards and include certifications such as CE and quality management system.

Q9: Can I request samples before bulk orders?

A: Yes, we provide samples for product evaluation and compatibility testing before large-scale cooperation.

Q10: What payment terms do you accept?

A: Our standard payment terms are 50% deposit and 50% balance before shipment, with flexible terms for long-term partners.

Q11: How do you ship products?

A: We provide global shipping solutions by sea, air and express according to customer requirements.

Q12: Do you provide technical support after purchase?

A: Yes, we provide operation guidance, technical support, spare parts supply and long-term after-sales service.

Q13: Do you support distributors and overseas partners?

A: Yes, HOM welcomes global distributors, dental suppliers and strategic partners for long-term cooperation.

Q14: Why choose HOM as your dental equipment partner?

A: HOM combines professional manufacturing, quality assurance, innovative products and flexible OEM/ODM services to support global dental businesses.

Q15: How can I get a product quotation?

A: Contact HOM with your product requirements, and our professional team will provide a quotation and solution quickly.